Returns

RETURN RULES

1. Return and exchange of goods.
1.1. Return of goods takes place in accordance with 2001. June 29 By the Order of the Minister of Economy of the Republic of Lithuania No. 217 "On the Approval of the Rules for the Return and Exchange of Items".
1.2. The buyer must send the returned goods by registered mail. The registered shipment number must be provided to the Seller no later than within 24 hours. after dispatch.
1.3 The cost of returning returned quality or replaceable goods shall be borne by the buyer.
1.4. In order to return the product (s), the Buyer may do so within 7 (seven) days from the date of delivery of the goods to the Buyer, informing the Seller by e-mail. mail, with photos or videos of the product and / or parcel describing the problem.
1.5. The returned product must be in the original tidy packaging, undamaged, unused, of the same set as the Buyer received it, without losing the appearance of the goods (undamaged labels, peeled off protective film, etc.). When returning the product, it is necessary to submit a paper (printed) document of its purchase (order, copy of the order).
1.6 When returning a quality product, only the amount of money paid for the product is returned to the Buyer. Shipping costs are not refundable to the buyer.
1.7. Upon returning the wrong product received, the Seller undertakes to replace such product with the required product. If the required goods are not available, the Buyer will be refunded all money (for the goods, and the actual shipping costs incurred).
1.8. When a defective product is returned, the Seller undertakes to replace the defective product with an analogous product or return the money to the Buyer.
1.9. In order to return the defective product (s), the Buyer may do so within 14 (fourteen) days from the date of delivery of the goods to the Buyer, informing the Seller by e-mail. mail, with photos or videos of the low-quality item and / or parcel describing the problem.
1.10. The returned low-quality product must be in the original neat packaging, undamaged, unused, of the same set as the Buyer received it, without losing the appearance of the product (undamaged labels, unripped protective film, etc.). When returning the product, it is necessary to present a paper (printed) document of its purchase.
1.11. The Seller has the right not to accept the goods returned by the Buyer if the Buyer does not follow the procedure for returning the goods set out in clauses 1.4-1.5,1.9-1.10 of these Rules.
1.12. If the Buyer has paid for the item with a gift voucher, the coupon and other additional amount paid (if it has been paid) will be returned.
1.13. If the Buyer returns the product purchased at a discount, the amount paid for the product with a valid discount is refunded.

1.14. We emphasize that in accordance with the 2001 June 29 By the Order of the Minister of Economy of the Republic of Lithuania No. 217 "On the Approval of the Rules for the Return and Exchange of Items" that the following quality goods are not exchanged or returned:

  • furniture, bedding, lamps
  • baby clothes
  • toys, games

2. Final provisions.
2.1. These Rules of Return of Goods have been drawn up in accordance with the laws and legal acts of the Republic of Lithuania.
2.2. The law of the Republic of Lithuania applies to these rules. All disputes arising out of the application of these rules shall be settled by negotiation. If no agreement is reached, disagreements are resolved in accordance with the laws of the Republic of Lithuania.